Refund Policy

1. Refund eligibility

Refunds may be considered where payment was duplicated, a service was not available, a provider cancelled a confirmed booking, or a valid technical/payment error occurred.

2. Non-refundable situations

• Completed tests or analysis services.
• Samples already processed or submitted to a laboratory.
• Incorrect information supplied by the customer.
• Customer failure to follow sample instructions or attend scheduled appointments.
• Expired coupons, promotional credits or third-party charges unless otherwise approved.

3. Processing timeline

Approved refunds may take several business days depending on payment provider, bank processing time and verification requirements.

4. Rescheduling instead of refund

Where possible, Allanalysis or the provider may offer rescheduling, credit, replacement booking or alternative service instead of a cash refund.

5. How to request a refund

Contact support with your booking ID, payment reference, full name, phone number and reason for the request.